Shipping Information

Shipping Overview

At Neon Lumina, we offer reliable shipping across Europe for all our custom neon signs. Your order will be carefully packaged and shipped with tracking information provided.

Shipping Zones & Costs

Germany & Austria

FREE shipping on orders over €99

EU Countries

FREE shipping on orders over €149

Delivery Times

Production Time

14 days for all orders

Shipping Time

Germany & Austria: 1-3 business days

EU Countries: 3-7 business days

Packaging & Protection

Your neon signs are carefully packaged with:

  • Protective foam padding
  • Sturdy cardboard boxes
  • Fragile handling labels
  • Insurance coverage included

Shipping Insurance

All shipments are automatically insured up to €500. For orders exceeding this value, additional insurance is automatically included at no extra cost.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package status on our order tracking page.

Special Delivery Instructions

Need special delivery arrangements? Contact us at shipping@neonlumina.com with your requirements.

We can arrange weekend delivery, specific time slots, or alternative delivery locations for an additional fee.