Shipping Information
Shipping Overview
At Neon Lumina, we offer reliable shipping across Europe for all our custom neon signs. Your order will be carefully packaged and shipped with tracking information provided.
Shipping Zones & Costs
Germany & Austria
FREE shipping on orders over €99
EU Countries
FREE shipping on orders over €149
Delivery Times
Production Time
14 days for all orders
Shipping Time
Germany & Austria: 1-3 business days
EU Countries: 3-7 business days
Packaging & Protection
Your neon signs are carefully packaged with:
- Protective foam padding
- Sturdy cardboard boxes
- Fragile handling labels
- Insurance coverage included
Shipping Insurance
All shipments are automatically insured up to €500. For orders exceeding this value, additional insurance is automatically included at no extra cost.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package status on our order tracking page.
Special Delivery Instructions
Need special delivery arrangements? Contact us at shipping@neonlumina.com with your requirements.
We can arrange weekend delivery, specific time slots, or alternative delivery locations for an additional fee.