Warranty Information

2-Year Comprehensive Warranty

Every Neon Lumina custom neon sign comes with a comprehensive 2-year warranty covering materials, craftsmanship, and LED components. We stand behind the quality of our products and are committed to your satisfaction.

Warranty Period: 2 Years from delivery date

What's Covered

Manufacturing Defects

  • LED strip failures
  • Power supply malfunctions
  • Soldering defects
  • Controller issues

Material Quality

  • Acrylic backing issues
  • Mounting hardware defects
  • Cable and connector problems
  • Dimmer switch malfunctions

What's NOT Covered

  • Physical damage from drops, impacts, or accidents
  • Damage from improper installation or electrical issues
  • Normal wear and tear or gradual LED dimming
  • Damage from exposure to extreme weather conditions
  • Modifications or repairs by unauthorized technicians
  • Damage from power surges or electrical faults

How to Claim Warranty

1

Contact Support

Email us at warranty@neonlumina.com with your order number and issue description.

2

Provide Information

Include photos/videos of the issue, proof of purchase, and installation details.

3

Assessment

Our technical team will review your claim within 24-48 hours.

4

Resolution

We'll either provide a replacement, repair instructions, or arrange a technician visit.

Response Times

Initial Response

24hrs

Acknowledgment of warranty claim

Assessment

2-3 days

Technical review and diagnosis

Resolution

5-7 days

Replacement or repair completion

Extended Warranty Options

Want additional peace of mind? We offer extended warranty plans for up to 5 years, including on-site service and priority support.

3-Year Extended

+€49 per sign

5-Year Premium

+€99 per sign

Warranty Support Contact

For all warranty-related inquiries, please contact our dedicated warranty team:

Email: warranty@neonlumina.com

Phone: +49 152 54192466

Hours: Monday - Friday, 9:00 AM - 6:00 PM CET